CRM Solutions with Business Catalyst
Get to know Customers and their Individual Interests!
Integrated CRM and Instant Customer Interaction Feeds
Customers are your top priority and so is lead generation for your business. Business Catalyst provides an integrated contact management system (CRM) that conveniently allocates customer activity, alerts, history, notes, and sales progression at a click of a button. You can automate lead generation by establishing notifications, workflows, and registration forms that create opportunities into your inbox. Then relax and enjoy as all the work is done for you.
Create and Manage Cases
Web forms can be structured to generate cases in the CRM to easily manage inquiries, and allows you to keep track of your cases 24/7!
A Live Feed of Customers' Actions
You can gain an overall view and feel of your customer’s activities on your website. You are able to track and list all online store orders, blog comments, forum posts, contact forms, member activity and of course email marketing to give you a comprehensive viewpoint of your customers behaviour.
Manage Customer Activity in one Central Console
You can manage all your customer related activity by streamlining workflows and saving you valuable time. Through managing customer contact details, past web form submissions, Ecommerce orders, secure zone and email subscriptions and more through one central console.
Effortlessly Capture Leads
Capture every customer action automatically and effortlessly - from web forms and online orders to forum posts or blog comments. Keeping a central record of all businesses customers, and ensuring that none of those valuable leads are lost in the bottom of an inbox.
Use Workflows to Increase Productivity
Automate business processes to set useful reminders to help you get back to your customers faster than ever! Build multi-step workflows to notify you of new web form submissions or orders. Verify steps as they are completed, or remind and escalate such orders to management if required.
Quickly Categorise and Extract Data
Use the flexible report generator to create valid customer reports based on various criteria, such as cases submitted, options selected on a particular web form, or amount spent in your online store.