Frequently Asked Questions

We understand that you may have some questions regarding our services. We have compiled some of the most common questions that have been asked by our clients. If you cannot find what you are looking for, please feel free to contact our support team on (07) 5538 3060.


Getting Started

  • How can I get my website to appear in Google?
    You will need to have SEO (Search Engine Optimisation) applied to your site. We normally apply basic on-page optimisation for websites we design and we ensure the website gets indexed by most search engines. However we cannot guarantee a place on the first page of Google or other search engines as it is only basic optimisation. In some less competitive markets, on-page optimisation is sufficient to rank your website on the first page. If you would like further information, please view our SEO Packages.
  • How long does it take to complete a website?
    The time frame to complete a website depends on the scope and complexity of the project. Usually a starter website takes between 1-2 weeks to complete, where as more complicated websites could take between 3-6 weeks. In most cases, delay in supplying content can increase the delivery time, however we have copywriters in-house who can assist business owners who need help with website copy.
  • I am interested in your services. How do I get started?
    We are contactable in a number of ways. You may call us on (07 5538 3060, or email enquire@gcds.com.au. You may also use our contact form located in our contact page. Once we receive an email from you, we will be in touch with you within 1 business working day. We also provide free consultations.
  • Websites can be a big financial committment. Do you have a website guarantee?
    Yes we do! We understand that business owners may find it difficult to take the big step in committing to web projects. We have a website guarantee to ease the insecurity you could be facing. For more information, please visit our website guarantee.
  • What makes your website solution different to other web designers?
    We prides ourselves in great designs, successful marketing techniques but most importantly on customer service. Most of our clients come from word of mouth and we keep our clients for life. The business philosophy here at GCDS is we want our clients to succeed online. Because if they succeed, we succeed in our goals.

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Design / CMS

  • Do you use website templates?
    We do not believe in using templates as it does not help our vision or our client's needs. Each website is unique and has its own functionality to ensure it is applicable for each individual business. We craft each website to match the specific needs of our clients to ensure the website provides a return on investment for their business.
  • How do I upload my update information and photos on my website?
    All our websites come equipped with easy to use Content Management Systems(CMS). You can use the CMS to easily manage your website with content, photos, add news and manage products. We also provide training for our customers for free! For more information on updating your site, view our Content Management System page.
  • Is there a limit on the number of pages or products I can add?
    No, absolutely not. Unlike other DIY products, Business Catalyst has no limits to the amount of pages or products you can add to your website.

    With Business Catalyst, you can start your website with 5 products or pages and as your business grows, you can increase your range to any number of products and pages without having to pay any extra costs.
  • What if I already have a design?
    We can certainly use the design you have provided. At times, we consult the client on their design and based on their approval, make small (or large) alterations to ensure that it fits as part of the overall website strategy.

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Email / Hosting

  • Do I have to host my website with GCDS?
    No, you do not have to host your website with us - however there will still be a monthly fee for the use of the Business Catalyst Platform. For more information regarding the hosting your website, please do not hesitate to contact us.
  • Is your hosting reliable?
    Yes it is! Our hosting service (using Adobe) is safe and secure, as well as reliable. So you can be at ease in leaving your website under our care.
  • What is web hosting?
    Hosting is like paying your website’s rent and utilities. Your website must be stored on a web server and it must be transmitted over the internet in order for visitors to see it within their browsers. It’s mandatory if you want your website published on the World Wide Web to pay for hosting.

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Technical Support

  • What if I get stuck?
    Not to worry! We are only one call away and are happy to provide you with free customer support! Alternatively, you can also email us at enquire@gcds.com.au and we can help you troubleshoot.
  • Will you charge me for customer support?
    Our business methodology is based on customer service. Thus, we do not charge our clients for customer support. All our clients enjoy FREE lifetime phone and consultation support. All training is provided for FREE even after your website is fully completed.

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Pricing / Payment Options

  • Are there any hidden fees?
    No, absolutely not. GCDS does not have hidden costs. When we give you a quote for your project, that is all you have to pay! We provide free unlimited client training and phone support.
  • I have got a budget. Can you help?
    We prides ourselves on helping business owners succeed online. Thus we want to make it affordable for everyone. If you would like to know more about our packages, kindly contact us and we will recommend a suitable solution for your needs within your budget.
  • What methods of payment do you accept?
    We accept cheques, credit cards and direct deposits

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Others

  • Are any of your works outsourced overseas?
    Not at all. We work with our in-house team to design and develop our client's websites. You can meet them all here in our Team Profile.
  • How long has your company been in business?
    GCDS started in 2006 at Broadbeach Waters and has been growing strong for the past 5 years. In 2009, we moved to Varsity Lakes, and have been part of the community since. We have creative, qualified, experienced designers and developers on our staff who strive to provide our clients with the best solution. Our company may be young in comparison to the other design companies, however we are just as knowledgeable and just as dedicated in ensuring our client's success!
  • I can see you provide Website Solutions, but how about Graphic Design and Print Works?
    We are specialised but not limited to Website Design and Development. GCDS also provides Graphic Designs such as Corporate Identity (Logos, Business Cards, Letterheads etc), as well as flyers, and image manipulation. Check out our Graphic Design Solutions page to find out more!
  • OK, so you've given me a website, now what do I do?
    Market it, maintain it, make use of it! You have the tools to do whatever you like with it! If you are not sure on how to approach it, then we are happy to give you free advice based on your online strategy and target market. We are still around to answer any questions you have, even after your site is launched.

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